Shipping

Shipping Problems & Errors

• What happens if package tracking says it has been delivered, but the customer claims he did not receive it?
• Can two separate orders be sent as one?
• What if my customer made a mistake entering the delivery address?
• What if the customer's address was wrong?
• What if an order gets lost in the mail?
• What happens if the customer claims the package has not been delivered, but tracking says it was?

Tracking & Delivery Issues

• What to do if my tracking status has not updated
• Where can I find the tracking information for my orders?
• What should I do if it’s past the estimated delivery time, but the package has not been received?

Order Processing & Strategy

• Are there shipping options with signature confirmation?
• Can I split an order into multiple shipments
• How to come up with a shipping price strategy?
• Can I upgrade my shipping speed after submitting an order?
• Where to add additional codes for international deliveries?

General Shipping Information

• Do you combine shipping for several orders?
• Do you deliver orders to a PO Box?
• What are the shipping prices?
• What countries have restricted shipping
• Where to find Podbase shipping prices?
• Who handles customs?

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