What happens if the customer claims the package has not been delivered, but tracking says it was?

First, we’ll always try to find the best solution for everyone involved. However, in this situation.

We recommend that the customer contact the delivery company for details about the package. We’ll also look into it on our end to see if we can get any updates.

Sometimes, packages might be left in a hidden spot or with a neighbor, so it’s worth checking those options. If you still can’t find the missing package, you’ll need to place another order.

If it's deemed that the shipping company lost the package or delivered it to the wrong address and it cannot be recovered we will remake or refund the order.