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Who handles customs?

The customer is responsible for customs and all related charges, including import duties and taxes. Customs or the carrier should notify you directly about any fees. If you haven't received a notification, please contact customs or the carrier for further details. Be aware that customs fees are not part of the product price, and regulations can differ by country. We suggest reviewing your country's import regulations before placing an order.

Important exception: For orders shipped to the United States, we handle all customs processes on your behalf, and no additional customs fees or duties will be charged to you upon delivery.

If you need help, feel free to contact our customer service team at support@podbase.com.