We all know mistakes happen, but don't worry we got your back. There are 3 scenarios: You have entered your return address and the package will be returned to you. We recommend this method. In this case, you can reach out to the customer, correct
We all know mistakes can happen, but don’t worry, we’ve got you covered! Here are three scenarios to consider:
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If you've entered your return address, the package will be sent back to you. We recommend this option. You can then reach out to the customer, correct the address, and ship it out again.
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If the package hasn’t been returned to us, you can file a claim and place a new order.
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If the package comes back to us, we can resend it, but you’ll need to cover the additional shipping cost.
Just a heads up: it’s your responsibility to ensure that you have the correct addresses for your customers. We’re here to help you sort things out, but ultimately, the costs will fall on you. So, double-check that information!