If your customer entered an incorrect address, you can still change it if an order has not been shipped. However, if your order has already been shipped, there is unfortunately nothing we can do about it.
If your customer entered the wrong address, we can still change it as long as the order hasn’t shipped. But if it’s already on its way, there’s nothing we can do until it comes back to us. Once we get it back, we can reship it, but keep in mind that there might be extra fees involved.