What happens if the customer claims the package has not been delivered, but tracking says it was?

First, we will always try to find the best solution for all parties. But in this event, Podbase would not be held responsible and we would not reship or refund goods.

First, we’ll always try to find the best solution for everyone involved. However, in this situation, Podbase won’t be held responsible, and we won’t reship or refund the goods.

We recommend that the customer contact the delivery company for details about the package. We’ll also look into it on our end to see if we can get any updates.

Sometimes, packages might be left in a hidden spot or with a neighbor, so it’s worth checking those options. If you still can’t find the missing package, you’ll need to place another order.